Privacy Policy

PRIVACY POLICY

Last Updated: 2026

At Confianza, your privacy matters to us. This Privacy Policy explains what information we collect when you shop with us, visit our website, or get in touch with our team — and how we use it.

We only collect information that helps us provide you with a smooth and secure shopping experience.

WHAT INFORMATION DO WE COLLECT?

When you place an order, create an account, contact us, or sign up for our updates, we may collect information such as:

Your name
Email address
Phone number
Billing and delivery address
Order and purchase details
Information you provide when contacting Customer Support

We may also automatically collect some basic information when you browse our website, such as your device type, browser, IP address, and how you interact with our website.

HOW DO WE USE YOUR INFORMATION?

We use your information to:

Process and deliver your orders
Manage returns and exchanges
Respond to your questions and requests
Send order and delivery updates
Improve our website, products, and shopping experience
Keep our website safe and secure
Send offers, launches, and updates if you have chosen to receive them
Meet our legal and business requirements

We don't use your information for anything unrelated to providing and improving our services.

YOUR PAYMENT INFORMATION

Payments made through our website may be processed by secure third-party payment providers.

Your payment details are handled by these providers according to their own privacy and security policies. Confianza does not intentionally store your complete payment card details.

COOKIES

Like most websites, we may use cookies and similar technologies to make your experience better.

Cookies can help us remember your preferences, keep items in your cart, understand how our website is being used, and improve our services.

You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

DO WE SHARE YOUR INFORMATION?

We do not sell or rent your personal information.

We may share necessary information with trusted service providers who help us run our business, such as payment providers, delivery partners, website providers, customer support services, and marketing or analytics services where applicable.

We only share the information needed for them to provide their services or where required by law.

MARKETING & EMAILS

If you sign up for our emails, we may send you updates about:

New arrivals
Launches
Offers and promotions
Confianza news

Changed your mind? No problem. You can unsubscribe at any time using the unsubscribe option in our emails.

HOW DO WE PROTECT YOUR INFORMATION?

We take reasonable steps to keep your personal information safe and protected from unauthorised access, misuse, or disclosure.

While we do our best to protect your information, no online system can be guaranteed to be completely secure.

YOUR RIGHTS

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

If you'd like to know what information we hold about you or have a privacy-related request, simply contact us and we'll be happy to help.

THIRD-PARTY LINKS

Our website may sometimes include links to other websites or platforms.

These websites have their own privacy policies and practices, so we recommend checking their policies when you visit them. Confianza is not responsible for the privacy practices of third-party websites.