Shipping Policy

SHIPPING & DELIVERY POLICY

At Confianza , we’re committed to making sure your order reaches you safely and on time. Please find everything you need to know about our shipping and delivery below.

WHERE WE SHIP

We currently offer shipping across the UAE only.

At this time, we do not offer international shipping.

DELIVERY TIME

UAE: 3–4 Working Days

Your order will typically be delivered within 3–4 working days.

Delivery times may occasionally vary due to weekends, public holidays, weather conditions, or unexpected courier delays.

ORDER PROCESSING

Once your order is placed, our team will begin preparing it for dispatch.

You will receive an order confirmation after your purchase has been successfully placed. Once your order is on its way, you will receive the relevant delivery updates.

TRACKING YOUR ORDER

If tracking is available for your order, the tracking details will be shared with you once your order has been dispatched.

If you have any questions about your order or delivery status, our Customer Support team is happy to help.

DELIVERY DELAYS

While we aim to deliver every order within the estimated timeframe, occasional delays may happen due to circumstances outside our control.

If your order has not arrived within the expected 3–4 working day delivery window, please contact us and we'll be happy to check the status of your order.

DELIVERY INFORMATION

Please make sure your name, phone number, and delivery address are correct when placing your order. Incorrect or incomplete delivery information may result in delays.

Once an order has been dispatched, changes to the delivery address may not always be possible.