Terms Of Service

TERMS & CONDITIONS

Last Updated: 2026

Welcome to Confianza. By visiting our website or purchasing from us, you agree to the terms below. Please take a moment to read them before using our website or placing an order.

USING OUR WEBSITE

Our website is intended for personal and lawful use.

By using Confianza, you agree not to misuse the website, interfere with its functionality, attempt to gain unauthorised access, or use our content or services for any unlawful purpose.

We reserve the right to restrict or suspend access to our website if these terms are violated.

PRODUCTS & PRODUCT INFORMATION

We do our best to display our products, colours, images, sizes, and descriptions as accurately as possible.

However, colours may appear slightly different depending on your device or screen settings.

Product availability may change from time to time, and we reserve the right to discontinue or modify products without prior notice.

PRICES & OFFERS

All product prices and promotional offers displayed on our website are subject to change.

Discount codes and promotions may have specific terms, expiry dates, or exclusions. Any applicable conditions will be communicated with the offer.

Confianza reserves the right to cancel or modify a promotion where necessary.

ORDERS & PAYMENTS

When you place an order with us, you agree to provide accurate and complete information, including your contact and delivery details.

After placing your order, you will receive an order confirmation.

We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraudulent activity, incorrect pricing or product information, or stock availability issues.

If we need to cancel an order after payment has been made, any applicable refund will be processed to the original payment method.

SHIPPING & DELIVERY

Confianza currently ships within the UAE only.

Orders are generally delivered within 3–4 working days. Delivery times may occasionally vary due to circumstances outside our control.

For complete information, please see our Shipping & Delivery Policy.

RETURNS & EXCHANGES

We want you to feel good about your purchase. Eligible items can be returned or exchanged within 7 days of receiving your order, subject to our Return & Exchange Policy.

Items must be unworn, unused, unwashed, undamaged, and have their original tags and packaging.

Please contact our Customer Support team before sending any item back.

For full details, please see our Returns & Exchanges Policy.

CANCELLATIONS

If you need to cancel your order, please contact our Customer Support team as soon as possible.

Cancellation requests can only be processed if your order has not already been shipped.

Once an order has been dispatched, it can no longer be cancelled and will be subject to our Returns & Exchanges Policy.

INTELLECTUAL PROPERTY

All content on the Confianza website — including our logo, brand name, images, product photography, graphics, text, designs, and other materials — belongs to or is used by Confianza with permission.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our prior written permission.

THIRD-PARTY SERVICES & LINKS

Our website may use third-party services to help us provide features such as payments, delivery, analytics, or other website functions.

We may also occasionally provide links to third-party websites. These websites have their own terms and privacy policies, and Confianza is not responsible for their content or practices.

WEBSITE CONTENT

We aim to keep the information on our website accurate and up to date. However, occasional errors, inaccuracies, or omissions may occur.

We reserve the right to correct errors, update information, change prices, or make changes to products and services when necessary.

WEBSITE AVAILABILITY

We work to keep Confianza available and running smoothly, but we cannot guarantee that the website will always be available, uninterrupted, or completely free of errors.

We may temporarily suspend or modify parts of the website for maintenance, updates, or other operational reasons.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, Confianza will not be responsible for losses or damages arising from circumstances beyond our reasonable control, interruptions to the website, or misuse of our products or services.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be excluded under applicable law.